“Monitor genAI to analyze an individual’s clinical history.”
“Digital prior authorization will take center stage as expectations of approval within 24 hours become a reality.”
“Intelligent automation is poised to drive efficiencies across the board.”
“We could likely see patient and health system burnout as they struggle to fend off cyber threats without having the resources to do so.”
These are just some of the predictions for 2024 from four information technology experts assembled by Healthcare IT News to give their best thoughts on the year ahead.
Joe Gagnon, CEO of 1upHealth
Joe Gagnon, CEO of 1upHealth, provider of an FHIR platform for acquiring, exchanging and calculating claims and clinical data, is optimistic about new process improvements.
“We will reach an inflection point in 2024 when CMS compliance initiatives begin to trigger value realization in the areas of process automation and improved decision-making. We will see a significant increase in the combination of claims and clinical data used to help close gaps in care. and improved overall risk management.
“Next year we will see more connections to EHRs available, and the industry will leverage the cloud to access and transfer health data in real time.”
Sonia Singh, Director of Analytics at AVIA
Sonia Singh, Director of Analytics at AVIA, a business information and consulting services company that works with 50 health systems to advance digital transformation, sees a big future for AI-driven automation.
“Automate everything you can. As health systems face the mismatch between existing workflows and the changing demands of modern healthcare, pursuing automation opportunities becomes an imperative.”
Automation, meanwhile, will drive efficiencies, from AI-based diagnostics and robotic patient intake process automation to intelligent scheduling systems that optimize staff allocation. Tangible ROI and workforce empowerment will drive adoption of these technologies.
Venkatgiri Vandali, President of Healthcare and Life Sciences at Firstsource
Venkatgiri Vandali, president of healthcare and life sciences at Firstsource, a provider of transformational technologies and services for healthcare and other industries, sees more progress with generative AI.
“Healthcare organizations will create new intelligent experiences for stakeholders using the capabilities of generative AI to further leverage their data stores. AI’s ability to identify trends and patterns for individuals will result in personalized recommendations.
GenAI, meanwhile, will be able to analyze clinical history, as well as demographic and social data, “and recommend health benefits tailored to the person’s likely needs,” he added. “Expect healthcare organizations to use genAI to make patient and member surveys more fluid, with questions changing in real time based on responses.
“Look for organizations that are using genAI to create personalized care plans and patient education plans based on this data. More comprehensive and accurate data should lead to earlier intervention and better health outcomes and process.”
Brad Marsh, executive vice president of government health security and technology at First Health Advisory
Brad Marsh, executive vice president of government health security and technology at First Health Advisory, a digital health risk insurance company, sees fundamental changes in where patients receive their care.
“The continued increase in ransomware and other hacks impacting healthcare systems has created an unsustainable reality for provider organizations and patients themselves.
“We often hear about clinician burnout. But in 2024, driven by a perception of better care, the fatigue of the last 10 years will drive patients with the ability to pay more for their health care toward “Health systems capable of financing effective cybersecurity. The migration of patients and funds will widen the already wide gap between the haves and the have-nots.”
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